TERMS & CONDITIONS

Last Updated: August 2026

These Terms & Conditions govern your use of the Panshi Restaurant website and the services made available through it.

This website is operated by Hawks Green Ltd, trading as Panshi Restaurant (“Panshi”, “we”, “us” or “our”).

By using this website, you agree to these Terms & Conditions.

1. About Panshi Restaurant

Panshi Restaurant provides Bangladeshi and Indian cuisine, dine-in, takeaway and related restaurant services from our premises in Cannock, Staffordshire.

Our website provides information about our restaurant, menus, table reservations, contact details, promotions and access to online ordering and other services.

2. Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, menus, dishes, prices, opening hours, availability, promotions and other information may change from time to time without notice.

Photographs and images of food displayed on the website are for presentation and illustration purposes. The presentation and appearance of individual dishes may vary.

3. Table Reservations

Table reservations made through our website are subject to availability.

Submitting a booking request does not guarantee a table until the reservation has been accepted or confirmed by Panshi Restaurant.

Customers are responsible for providing accurate contact and booking information.

If you need to change or cancel a reservation, please contact the restaurant as soon as possible.

For larger groups, functions, special occasions or certain dates, we may require a deposit or apply additional booking conditions. Where applicable, these will be communicated to you before the booking is confirmed.

We reserve the right to make reasonable changes to reservations where circumstances outside our control require us to do so.

4. Online Food Orders

Our website may provide access or links to an online food ordering system.

The ordering system may be operated directly by Panshi or through an external service provider.

Where you are redirected to an external ordering platform, your order may also be subject to that provider’s Terms & Conditions, Privacy Policy, payment terms and delivery conditions.

Please check your order carefully, including items, quantities, collection or delivery details and contact information, before submitting it.

If there is a problem with an order placed directly with Panshi Restaurant, please contact us as soon as possible so that we can investigate and assist.

5. Prices and Payments

All prices are shown in pounds sterling (£) unless otherwise stated.

Menu prices, delivery charges, minimum order amounts and other charges may change from time to time.

The applicable price will normally be the price shown when an order is placed, subject to correction of obvious pricing or technical errors.

Where payments are processed by a third-party payment or ordering provider, payments may also be subject to that provider’s terms and security procedures.

6. Food Allergies and Dietary Requirements

If you have a food allergy, intolerance or specific dietary requirement, please inform us before ordering or dining with us.

Information displayed on our website or menu should not be used as a substitute for discussing allergies directly with a member of the Panshi team.

Our kitchen handles a wide variety of ingredients and allergens. Although reasonable precautions are taken, we cannot guarantee that any dish will be completely free from traces of a particular allergen.

Customers with allergies or intolerances should speak to a member of staff before placing an order.

7. Delivery and Collection

Where takeaway delivery or collection is available, estimated preparation and delivery times are provided as a guide and may vary during busy periods or due to circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery and contact information.

Delivery availability, minimum order requirements and charges may depend on the delivery area and ordering method.

8. Offers and Promotions

From time to time, Panshi may provide special offers, discounts, competitions or promotions.

Individual promotions may have their own terms, eligibility requirements, expiry dates or restrictions.

Unless otherwise stated, promotions:

• Are subject to availability

• Cannot normally be exchanged for cash

• May not be used together with another offer

• May be changed or withdrawn where reasonably necessary

Any specific conditions advertised with an offer will also apply.

9. Gift Vouchers

Where Panshi gift vouchers are available, any validity period, redemption conditions or other restrictions communicated at the time of purchase will apply.

Gift vouchers should be kept safely. We may not be able to replace gift vouchers that are lost, stolen, damaged or used without the owner’s permission.

Gift vouchers cannot normally be exchanged for cash unless required by law.

10. Restaurant Behaviour and Service

We want all customers and staff to enjoy a safe and comfortable environment.

Panshi Restaurant reserves the right to refuse service or ask a customer to leave the premises where reasonably necessary, including in cases involving abusive, threatening, dangerous or seriously disruptive behaviour.

Nothing in these terms permits unlawful discrimination or affects customers’ statutory rights.

11. Alcohol

Alcohol will only be sold and served in accordance with applicable UK licensing laws and the conditions of our premises licence.

We reserve the right to request appropriate proof of age and to refuse the sale or service of alcohol where required or permitted by law.

12. Intellectual Property

Unless otherwise stated, the content of this website, including the Panshi name, branding, logos, photographs, graphics, written content and design elements, belongs to Hawks Green Ltd or is used with appropriate permission.

Website content must not be copied, reproduced, republished, distributed or used commercially without prior permission.

13. External Websites and Links

Our website may contain links to third-party websites and services, including online ordering services, social media platforms, maps and other external websites.

These services are operated independently from Panshi Restaurant.

We are not responsible for the content, availability, security, privacy practices or services provided by third-party websites.

14. Website Availability

We aim to keep our website available and operating correctly but cannot guarantee uninterrupted or error-free access.

We may temporarily restrict or suspend access to parts of the website for maintenance, updates, security reasons or technical issues.

We are not responsible for website interruptions caused by circumstances outside our reasonable control.

15. Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Subject to those rights, Panshi Restaurant will not be responsible for losses caused by circumstances outside our reasonable control or losses that were not reasonably foreseeable.

16. Privacy and Cookies

Personal information collected through this website is handled in accordance with our Privacy Policy.

Our website may also use cookies and similar technologies. Please use the cookie consent/settings facility on the website to manage your preferences where applicable.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.

The latest version will be published on the Panshi Restaurant website.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms & Conditions affects any legal rights available to you as a consumer.

19. Contact Us

For questions regarding these Terms & Conditions, please contact:

Hawks Green Ltd
Trading as Panshi Restaurant

Unit 5-6 Hawks Green District Centre
Heath Way
Cannock
Staffordshire
WS12 3XP
United Kingdom

Telephone: 01543 277 877
Website: www.panshicannock.com

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