PRIVACY POLICY

Last Updated: August 2026

Hawks Green Ltd, trading as Panshi Restaurant (“Panshi”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a table reservation, contact us, place or access an online order, or otherwise interact with us.

For the purposes of UK data protection law, Hawks Green Ltd is the data controller for personal information collected directly by Panshi Restaurant.

1. Information We Collect

Depending on how you use our website or services, we may collect:

• Your name
• Email address
• Telephone number
• Table reservation details, including date, time and number of guests
• Messages, enquiries and special requests
• Information you provide when contacting us by telephone, email, website or social media
• Technical information such as your IP address, browser type, device information and website usage information
• Cookie and analytics information, depending on your cookie preferences

If you place an online order through an external ordering provider, additional information may be collected directly by that provider in accordance with their own privacy policy.

2. How We Use Your Information

We may use your personal information to:

• Process and manage table reservations
• Contact you regarding a reservation or enquiry
• Respond to questions and customer service requests
• Provide our restaurant and takeaway services
• Manage customer requests and special requirements
• Improve our website, services and customer experience
• Understand how visitors use our website
• Maintain the security and proper operation of our website
• Comply with legal, accounting and regulatory requirements
• Send marketing communications where you have agreed to receive them or where otherwise permitted by law

We do not sell your personal information to third parties.

3. Our Lawful Basis for Processing

We only process personal information where we have a lawful reason to do so.

Depending on the circumstances, this may be because:

• It is necessary to provide a service or take steps at your request, such as managing a table reservation
• We have a legitimate business interest in operating and improving our restaurant and website
• We need to comply with a legal obligation
• You have given us your consent

Where we rely on your consent, you may withdraw that consent at any time.

4. Table Reservations and Contact Forms

When you submit a table reservation or contact form through our website, we use the information you provide to deal with your request and communicate with you.

Please ensure that the information you provide is accurate.

Information submitted through our website may be sent to or stored using our website, hosting, email or booking service providers where necessary to provide these services.

5. Online Ordering and Third-Party Services

Our website may provide links to external services such as online ordering platforms, payment providers, maps, social media platforms and other third-party websites.

If you follow a link to an external website or place an order through a third-party service, that provider may collect and process your personal information according to its own privacy policy and terms.

Panshi Restaurant is not responsible for the privacy practices or content of external websites.

We recommend reviewing the relevant provider’s privacy information before submitting personal information to them.

6. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies may be used for functionality, analytics, advertising or to understand how visitors interact with our website.

Where consent is required, non-essential cookies will only be used after you have provided your permission through our cookie consent system.

You can accept, reject or manage non-essential cookies through the cookie settings available on our website.

You can also control or remove cookies using your web browser settings.

7. Sharing Your Information

We may share limited personal information with trusted third-party service providers where necessary to operate our business and website.

These may include:

• Website hosting providers
• Website development and maintenance providers
• Email service providers
• Booking and reservation systems
• Online ordering providers
• Analytics and website technology providers
• Professional advisers where necessary

We may also disclose information where required to do so by law or a regulatory authority.

We only share information that is reasonably necessary for the relevant purpose.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time may vary depending on the type of information and whether we need to retain it for legal, accounting, regulatory or legitimate business purposes.

When information is no longer required, we will securely delete or anonymise it where appropriate.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We also expect service providers handling information on our behalf to take appropriate measures to protect personal information.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

10. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is processed
• Object to certain uses of your personal information
• Request the transfer of certain personal information
• Withdraw your consent where we rely on consent to process your information

If you wish to exercise any of these rights, please contact us using the details below.

11. Marketing Communications

Where you have agreed to receive marketing communications from us, you can change your mind and unsubscribe at any time.

You can do this by using any unsubscribe option provided in the communication or by contacting us directly.

12. Children’s Privacy

Our website and online services are not intended to collect personal information directly from children without appropriate involvement from a parent or guardian.

If you believe that personal information relating to a child has been submitted to us inappropriately, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on this website with the date it was last updated.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is being handled, please contact:

Hawks Green Ltd
Trading as Panshi Restaurant

Unit 5-6 Hawks Green District Centre
Heath Way
Cannock
Staffordshire
WS12 3XP
United Kingdom

Telephone: 01543 277 877
Website: www.panshicannock.com

If you are unhappy with how your personal information has been handled, you also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Quick Links